Returns & Exchanges at Hall Of Flame

We want you to be completely satisfied with your home ambiance products, which is why we offer a 30-day return policy for all unused items in their original packaging. Whether it is a luxury candle or a decorative accent, we are here to ensure your space feels exactly how you envisioned.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original boxes with all protective padding to prevent damage during transit back to our warehouse.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing